[vc_section full_width=”stretch_row” css=”.vc_custom_1560932209581{margin-top: -60px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1560873120831{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][rev_slider_vc alias=”service-desk”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1560936109193{margin-top: -60px !important;padding-top: 120px !important;padding-bottom: 120px !important;background-image: url(https://www.neoss.it/wp-content/uploads/2019/06/service_desk_page.jpg?id=665) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row gap=”35″ equal_height=”yes” css=”.vc_custom_1560936174073{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column width=”4/12″ css=”.vc_custom_1560936284026{margin-top: 0px !important;padding-top: 15px !important;padding-right: 35px !important;padding-left: 35px !important;background-color: rgba(255,255,255,0.89) !important;*background-color: rgb(255,255,255) !important;}”][vc_custom_heading text=”Service Desk” font_container=”tag:h2|font_size:26|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1560936461805{padding-top: 0px !important;padding-bottom: 16px !important;}”][vc_column_text]Our Service Desk organization is structured to work as B2B supplier of established IT Service Providers, where we act as an integrated nearshoring partner. We offer ITIL driven, H24 multilingual support services at a price point that allows for conversion of low or no-margin contracts into profitable business.[/vc_column_text][/vc_column][vc_column width=”8/12″ css=”.vc_custom_1561019094706{background-image: url(https://www.neoss.it/wp-content/uploads/2019/06/service.jpg?id=700) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”img_370_fix_height”][/vc_column][/vc_row][vc_row gap=”35″ equal_height=”yes” css=”.vc_custom_1561018842009{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1561018642099{margin-top: 0px !important;padding-top: 35px !important;padding-right: 35px !important;padding-left: 35px !important;background-color: rgba(255,255,255,0.89) !important;*background-color: rgb(255,255,255) !important;}”][vc_column_text]Our Service Desk can act as a single point of contact for all service requests and other technology issues. Neoss provides helpdesk, asset management and vendor management along with a focused approach for integrating business processes into the IT service management infrastructure. Governed by ITIL standards, our processes are highly adaptable to your existing delivery model.[/vc_column_text][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1561019150012{margin-top: 0px !important;padding-top: 35px !important;padding-right: 35px !important;padding-left: 35px !important;background-color: rgba(255,255,255,0.9) !important;*background-color: rgb(255,255,255) !important;}”][vc_column_text]Furthermore, we can provide automation through various workflows we build according to main contractor and/or client needs. We also integrate and manage on our Client’s behalf several other functions in IT services continuity like maintenance contracts, software licenses, service level management, availability management and financial management.[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1560937371491{margin-bottom: 60px !important;background-color: rgba(30,115,190,0.1) !important;*background-color: rgb(30,115,190) !important;}”][vc_row css=”.vc_custom_1560937562426{padding-top: 60px !important;}”][vc_column][vc_custom_heading text=”Our service offerings include:” font_container=”tag:h4|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1560937782255{padding-top: -60px !important;}”][/vc_column][/vc_row][vc_row gap=”30″][vc_column width=”1/2″][anps_list class=”circle-arrow”][list_item]Set up a help desk (single Point of Contact) for IT users[/list_item][list_item]Implement leading help desk technologies such as Remedy, Advanced Help Desk (CA), OTRS[/list_item][list_item]Run on-site and remote help desk to support desktop and server issues[/list_item][list_item]Create and maintain a knowledge base for help desk users[/list_item][list_item]Support users on desktop applications and office productivity tools[/list_item][/anps_list][/vc_column][vc_column width=”1/2″][anps_list class=”circle-arrow”][list_item]End user telephone support[/list_item][list_item]Electronic support – (email, chat, portal based support)[/list_item][list_item]Effective problem diagnosis and resolution[/list_item][list_item]Help desk assessment consulting[/list_item][list_item]End user satisfaction monitoring and reporting[/list_item][/anps_list][/vc_column][/vc_row][vc_row css=”.vc_custom_1560937919488{margin-bottom: 60px !important;}”][vc_column][vc_column_text]Service agility, strong client references and price define our key strenghts.[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1560947110667{margin-top: -60px !important;background-image: url(https://www.neoss.it/wp-content/uploads/2019/06/newsletter.jpg?id=720) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”newsletter”][vc_row gap=”35″ css=”.vc_custom_1560946480420{padding-top: 60px !important;padding-bottom: 60px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1560942588345{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 10px !important;padding-right: 35px !important;padding-bottom: 10px !important;padding-left: 35px !important;background-color: rgba(255,255,255,0.7) !important;*background-color: rgb(255,255,255) !important;}”][vc_custom_heading text=”Newsletter” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes”][vc_custom_heading text=”Sign up to be always updated” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]Keep in contact with us to gain all the information and solutions in your hands[/vc_column_text][vc_raw_html]JTVCbmluamFfZm9ybSUyMGlkJTNENSU1RA==[/vc_raw_html][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][/vc_section]
Business Information Technology specialists
