[vc_section full_width=”stretch_row” css=”.vc_custom_1560932209581{margin-top: -60px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1560873120831{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][rev_slider_vc alias=”24-7_monitoring_services”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1561021000913{margin-top: -60px !important;padding-top: 120px !important;padding-bottom: 120px !important;background-image: url(https://www.neoss.it/wp-content/uploads/2019/06/monitoring_services_sfondo.jpg?id=799) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row gap=”35″ equal_height=”yes” css=”.vc_custom_1561022111252{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column width=”7/12″ css=”.vc_custom_1560936284026{margin-top: 0px !important;padding-top: 15px !important;padding-right: 35px !important;padding-left: 35px !important;background-color: rgba(255,255,255,0.89) !important;*background-color: rgb(255,255,255) !important;}”][vc_custom_heading text=”24/7 Monitoring Services” font_container=”tag:h2|font_size:26|text_align:left” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1561019954166{padding-top: 0px !important;padding-bottom: 16px !important;}”][vc_column_text]At Neoss we provide both application and infrastructure level monitoring services, performed according to agreed upon SLA structures. This remote service is designed to work tightly integrated with our follow-the-sun service desk operations to guarantee human analysis of alarms, in many cases followed by execution of a related standard operating procedure (SOP).
Actions performed as alert related SOPs cover a wide range of options. To provide an example:[/vc_column_text][anps_list class=”arrow”][list_item]Command/script/application execution[/list_item][list_item]Alerting of the outsourcer’s L2-L3 IT support personnel[/list_item][list_item]Phone notification according to specific escalation paths[/list_item][/anps_list][/vc_column][vc_column width=”5/12″ css=”.vc_custom_1561024606238{background-image: url(https://www.neoss.it/wp-content/uploads/2019/06/monitoring_services_img.jpg?id=804) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”img_490_fix_height”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1560937371491{margin-bottom: 60px !important;background-color: rgba(30,115,190,0.1) !important;*background-color: rgb(30,115,190) !important;}”][vc_row css=”.vc_custom_1560937562426{padding-top: 60px !important;}”][vc_column][vc_column_text]Service design is flexible and coverage window can be resized to specific time ranges, if desired, to allow for cost-effective service window extension of existing organizations or to match internal/contract requirements.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1560937919488{margin-bottom: 60px !important;}”][vc_column][vc_column_text]Below a typical set of activities executed by the monitoring team:[/vc_column_text][vc_row_inner][vc_column_inner width=”1/4″][vc_custom_heading text=”Fault Management” font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1561024876811{padding-bottom: 24px !important;}”][vc_column_text]Incident Detection & Recording[/vc_column_text][vc_column_text]Incident Classification.[/vc_column_text][vc_column_text]Investigation & Diagnosis[/vc_column_text][vc_column_text]Initial Support[/vc_column_text][vc_column_text css=”.vc_custom_1561025115887{padding-top: 24px !important;}”]Resolution/ Escalation[/vc_column_text][vc_column_text css=”.vc_custom_1561025146395{padding-top: 24px !important;}”]Incident Closure[/vc_column_text][vc_column_text]Trend Analysis[/vc_column_text][/vc_column_inner][vc_column_inner width=”3/4″][vc_custom_heading text=”Support Role & Responsibility” font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1561024906332{padding-bottom: 24px !important;}”][vc_column_text]Monitor alerts & threshold violations from automated monitoring systems Pre-Flash Filtering Incident qualification & recording[/vc_column_text][vc_column_text]Classify Incident as per agreed upon classification[/vc_column_text][vc_column_text]Diagnosis Initiation through automated tools Fault Isolation[/vc_column_text][vc_column_text]Semi-automated resolution for regular known incidents Resolution of Standard Problems using SOPs & Knowledge Base[/vc_column_text][vc_column_text]Resolve Incident else escalate to on-site resources or appropriate II Level Support Advance Notification of Critical Incidents[/vc_column_text][vc_column_text]Follow-up with support groups and close incident[/vc_column_text][vc_column_text]Perform regular root cause analysis of recurring Incidents Analyze Top 10 IT Incidents Initiate appropriate Problem/ Change Management process[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_separator color=”black”][vc_custom_heading text=”Infrastructure Monitoring” font_container=”tag:h3|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1561026021692{padding-top: 24px !important;padding-bottom: 24px !important;}”][vc_column_text]We typically monitor the following categories of infrastructure elements:
Server:
Fault and Performance monitoring for Windows 2K, 2K3,2K8,Red Hat Linux, Solaris, AIX, Unix, HP/UX devices, IBM i & P Series, Open VMS
Data Network:
Fault and Performance monitoring for all SNMP enabled data network devices (Cisco, Avaya, Juniper, Extreme, Nokia, Nortel etc.)
Advanced IP Telephony:
Cisco/Avaya/Nortel Monitoring of Call Servers/Gateways/Phones with Reporting
MS Exchange:
Fault and Performance monitoring for Exchange 5.5, 2003, 2007, 2010, 2013, 2016 and Office 365
Database:
Fault and Performance monitoring for MS SQL Server, Oracle
SNMP and HTTP:
Generic snmp monitoring and http probing[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1560947110667{margin-top: -60px !important;background-image: url(https://www.neoss.it/wp-content/uploads/2019/06/newsletter.jpg?id=720) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”newsletter”][vc_row gap=”35″ css=”.vc_custom_1560946480420{padding-top: 60px !important;padding-bottom: 60px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1560942588345{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 10px !important;padding-right: 35px !important;padding-bottom: 10px !important;padding-left: 35px !important;background-color: rgba(255,255,255,0.7) !important;*background-color: rgb(255,255,255) !important;}”][vc_custom_heading text=”Newsletter” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes”][vc_custom_heading text=”Sign up to be always updated” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]Keep in contact with us to gain all the information and solutions in your hands[/vc_column_text][vc_raw_html]JTVCbmluamFfZm9ybSUyMGlkJTNENSU1RA==[/vc_raw_html][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][/vc_section]